StreamEdgeSolutions

AI Solutions · Assistants

AI Website Chatbot

A chat window on your site that only answers from the pages you approve

Subscribe

$199USD per month

Recurring plan. Cancel before the next renewal to stop it.

The four questions this page answers

  1. 1

    What you buy

    A chat widget on your website, kept deliberately close to your own published content, so visitors get a straight answer about what you do without a member of staff sitting on live chat all day.

  2. 2

    What you get

    5 deliverables, listed in full below

    • A live chat widget on your website
    • An approved source-page list you can change at any time
    • A monthly report of visitor questions and unanswered queries
    + 2 more
  3. 3

    How it is delivered

    Managed Subscription

    An ongoing remote service that runs each period until you cancel it in writing.

    SUBSCRIPTION

  4. 4

    How long it takes

    Live within 10 working days of onboarding, then ongoing each month until cancelled

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

An automated chat thread that hands the conversation to a person when it should — illustrative concept, not a screenshot of a client system
An automated chat thread that hands the conversation to a person when it should. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A chat widget on your website, kept deliberately close to your own published content, so visitors get a straight answer about what you do without a member of staff sitting on live chat all day.

The lightest of the assistant products and a monthly service rather than a build: we host the widget, keep it in step with your site and monitor it each month. It is scoped narrower than the AI Customer Support Agent, which works inside your helpdesk on existing customer tickets. This one talks to strangers on your marketing site and passes anything real to your enquiry form or your team.

The problem it solves

Visitors land on a service page, have one question that stops them enquiring, and leave without asking it because live chat is unstaffed and the contact form feels like too much effort.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

5 deliverables

  • A live chat widget on your website
  • An approved source-page list you can change at any time
  • A monthly report of visitor questions and unanswered queries
  • Hosting and monitoring of the widget for as long as the plan runs
  • A one-page guide for your team on what it will and will not answer

What's included

The work covered by the figure in the buy box, at no extra cost.

  • Setup, styling and installation within the first month
  • Hosting of the widget
  • Weekly content re-sync from your approved pages
  • Handover routing to your enquiry form or inbox
  • Monthly question report
  • Scope adjustments on request, up to one round per month

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Widget styled to your brand colours and placed on the pages you choose
  • Answers drawn only from an approved list of your own site pages and documents
  • Automatic weekly re-sync so the answers follow your site edits
  • Hands over to your enquiry form or a nominated inbox when it cannot help
  • Clearly labelled as an automated assistant before the first reply
  • Monthly report of the questions asked, including those it could not answer
  • Cookie and consent behaviour configurable for your privacy notice

How it works

The delivery sequence from order to handover.

  1. 1

    Pick the source pages

    We agree which URLs and documents the widget may answer from, and everything else is out of bounds.

  2. 2

    Configure and style

    We match the widget to your brand, set the greeting and write the fallback message in your own wording.

  3. 3

    Test against real questions

    We run your own list of likely visitor questions and adjust the scope until the answers hold up.

  4. 4

    Install and go live

    One script tag on your site, then a live check on desktop and mobile.

  5. 5

    Monitor monthly

    Each month we re-sync the content, read the unanswered questions and send you a short report.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

SUBSCRIPTIONHow this is delivered
  1. 1We confirm what is coveredWe agree exactly which systems the plan covers and the access we need to look after them.
  2. 2We set the plan up remotelyMonitoring, alerting, backups and the maintenance schedule are configured by our team. This part is a one-off remote setup.
  3. 3It runs, and we reportThe work is carried out through each billing period and reported to you. The plan continues, period after period, until you cancel it.

An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Live within 10 working days of onboarding, then ongoing each month until cancelled.

Delivery method
Managed Subscription
Expected delivery time
Live within 10 working days of onboarding, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • The ability to add one script tag to your website, or a contact who can
  • A list of the pages the widget may answer from
  • A destination for handed-over enquiries
  • An AI provider account in your own business name

Who this is for

  • Businesses whose website explains several services
  • Companies with a steady stream of pre-sales questions
  • Sites that get traffic outside office hours
  • Marketing teams who want to see what visitors actually ask

Business needs this addresses: Build an online presence, Manage customers

What's not included

Just as plainly as the list above: the things this package is not.

  • AI model and API usage for every conversation the widget handles, billed by the provider to an account in your own name
  • Any guarantee of correct answers, of enquiry volume or of any commercial outcome from having the widget on the site
  • Answering anything outside the approved pages, including pricing negotiation, contract terms or regulated advice
  • Website hosting, your site platform fees and any changes to the site itself
  • Human live chat cover — nobody from our team sits behind the widget
  • Continued availability of the AI provider or of a particular model version

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

What stops it making things up about our services?

It is restricted to an approved list of your own pages and told to say it does not know rather than guess, and we test that behaviour before launch. It is still a language model and can misread a page or blur two services together, so the monthly unanswered-question report exists to catch drift. Anything a visitor must be able to rely on, such as price or contractual terms, is best kept off the approved list and routed to a person.

Can I cancel?

Yes. It is a rolling monthly plan with no minimum term, cancellable in writing before the next renewal. On cancellation we remove the widget and hand over your source list and question history. Our Refund and Cancellation Policy sets out how a part-used month is handled.

What data does it collect from visitors?

Conversation text is sent to your chosen AI provider to generate a reply, and questions are retained so we can produce the monthly report. We configure it against your provider terms, with a no-training setting where the provider offers one, and we do not ask visitors for personal details inside the chat. You remain the data controller and we will give you the wording to add to your own privacy notice.

Is the AI usage cost included in the monthly fee?

No. Our fee covers hosting, re-syncing, monitoring and reporting; the provider bills you separately for the conversations it generates, on an account in your name. On a typical brochure site that charge is small, but it scales with traffic and providers change their rates on their own schedule. We will help you set a spend cap and estimate a range before you start.

Refund & cancellation

How this plan is cancelled, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Cancelling this plan
It continues, period after period, until you cancel in writing. A monthly plan needs 30 days' notice. The service runs to the end of the period you have already paid for.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

Related products

Others that solve nearby problems, in case this is not quite the right fit.

Or see all 14 in AI Solutions.

Contact us